Frequently Asked Questions

Shipping & Payments

How long does the delivery take?

The delivery time for your order usually takes around 5-7 business days.
Please do not hesitate to ask for an order status update if needed. Our team always keeps track of your orders and we want it delivered to your doorstep on time. ๐Ÿ˜Š

Do I have to pay for any shipping fee?

No shipping fee is required to any purchases on our website. We will cover the shipping expenses for the delivery. You are only required to pay for the exact price stated on our website after checking out. ๐Ÿ˜Š

What types of payment do you offer?

You have plenty of payment options to choose from, we accept payments via
โœ”๏ธBank Transfer
โœ”๏ธCredit Card (Visa, Mastercard)
โœ”๏ธCash on Delivery (COD)
Our customer support is always here to attend to your concerns. Please send us a message if you are having an issue processing your payment to any of the payment options above.

Do you have any delivery restrictions?

Yes, unfortunately, our courier, Ninjavan, can't deliver in remote areas at the moment. Expect that you are out of delivery zone if there are no Ninjavan Branch within 5 kilometers in your area. But still try to place an order! We will get in touch if in case we can't deliver it to you ๐Ÿ˜Š

About the Product

Is USmile really effective?

Of course! Our gel whitens teeth and is the same to what dentists use in whitening procedures. You will definitely notice the clear effects on your teeth after using our product for a week.

Is USmile safe for children?

Yes, USmile is safe for children to use. But do keep in mind that only children above 12 years old should be using our product. If you are still unsure and want to be 100% safe and secure, consulting with your dentist is your best option.

Can I use the product if I have braces?

Yes you can! ๐Ÿ‘ But you should keep in mind that it will not whiten the surfaces under the braces. USmile will not cause damage to your braces but we advice using it without braces to get clear and good results.

Can I use this before or after getting dental restoration?

No, please do not try to use this product if are doing dental restoration. This is to avoid bad results with the restoration process. For this case, please consult with your dentist.

Can I use USmile if I'm pregnant or breastfeeding?

Unfortunately, you should consult your doctor first for this matter. This is to make sure that it will not cause any harm to your baby's health if you are pregnant or breastfeeding a baby. ๐Ÿ˜Š

How long will the results last?

Once you got your desired tooth shade, you should expect the results to last for months or longer. Remember that results may differ depending on your diet. ๐Ÿ˜Š

How many times do I have to use this product to see results?

You should be able to see noticeable changes with the color of your teeth in less than a week. We recommend using the product for 7 consecutive days and we are sure that you will be happy with the results. ๐Ÿ˜‰

Do I have to stop drinking teeth-staining beverages while using the product?

You are not required to avoid taking any food or beverage causing teeth-stain. But to get clear results, you should try to avoid taking these foods at least on the first week of using the product.

Will this whiten crowns or artificial teeth?

No, USmile works best on natural teeth. The product is not intended for use on whitening artificial teeth. For this case, you should consult your dentist to match the color of your teeth to a natural one.

Is this product cruelty-free and vegan friendly?

Yes, this product is 100% Cruelty, Vegan Friendly, Kosher, BPA and Gluten Free! ๐Ÿ˜Š

You can always visit the product page for the list of ingredients used in creating the USmile Gel.